After being a member of the nursing profession since 2006, as a State Tested Nursing Assistant (STNA) and later as a Registered Nurse (RN), Dragana was witness to what makes nurses great, but also the difficulties faced in the home care industry. By her estimation, the nursing industry had loving and compassionate people to care for those of us that needed it the most. However, and unfortunately, it also attracted individuals that were simply "looking for a job" due to the high need and growth experienced by the industry. As a result, it often led to sub-par care.
Later in 2014, Rob and Dragana Gundic asked a simple question, "Can we do better?" That question and its accompanying answer (YES!) was the foundation for what later became Caring Companions. Rob, having been a supervisor and/or manager since 2005, was hoping to combine his knowledge of management and Dragana's expertise of the challenges nurses face in order to ultimately provide a higher standard of care in the home care industry. Caring Companions aims to do better by focusing on building a culture in which caregivers flourish and clients remain the priority.
Caregiver happiness is a priority because we believe happy caregivers are better caregivers; We emphasize work-life balance by maintaining a flexible schedule, competitive wages, benefits (i.e. paid vacation time, IRA, etc.) and we treat all employees with respect and dignity.
With respect to culture, we set, define and communicate high standards for care. We work with our clients to ensure those standards are being met through regular client surveys, regular and quick communication, quality assurance (i.e. random check-ins by our nurses) and regular, scheduled home visits by our nurse supervisors/managers.
Although we are very happy to realize we have experienced significant growth since 2014, we realize there is always work to do. As a result, we focus on data-driven continuous improvement. We do not assume we are doing great, we rely on as much data as possible to tell us how we are doing! From there, we focus on doing even better, which is a concept borrowed from the manufacturing industry. Simply put, our expectation is nursing excellence and anything else is a failure on our part.